Meet Patty McPherson, general manager of Mirbeau Inn & Spa at The Pinehills
How long have you been working at Mirbeau Inn & Spa?
I started at Mirbeau in May 2013 as an executive assistant (I was the first employee) while the property was under construction. By the time we opened in June of 2014 I was the marketing coordinator, then was promoted to Marketing Manager, and became the General Manager in April 2017. I have literally seen the property built and the staff grow to over 200. In my current role, I work with every department as well as our management company and owners.
How would you describe the guest experience at Mirbeau?
Mirbeau Inn & Spa is a French-inspired 50-room resort with a 14-treatment-room spa, indoor and outdoor restaurants and event spaces. As you drive up, we look like a castle with gardens and ponds – guests feel transported. Our tag line is “Life Classically Balanced.” and I think we’re known for being a relaxing and cozy getaway. Guests can enjoy classic pleasures like well-appointed guest rooms, fine dining, rejuvenating in the spa, shopping at the boutique and spending time with loved ones. We have weddings, wine dinners, company retreats, classes and holiday celebrations. Everything is under one roof so guests get to experience it all.
What is a typical day like for you as the General Manager?
I’m responsible for project management of facilities (i.e. furniture, decor, equipment, landscaping), I respond to guest emails and phone calls, and do a lot of walking around the property to talk to staff and guests, or solve issues in operations. I’ve helped housekeeping to prepare a guest room (vacuuming in heels), been the practice “model” for a facial, and driven a guest to the hospital. Every day is different, which is one of the things I like.
What is something special/interesting that most people don’t know about Mirbeau?
The first thing that comes to mind is that Mirbeau’s spa, restaurants and hotel are open to the public. It’s not an unattainable or private resort for only the upscale crowd, nor are our prices. We want guests to come experience Mirbeau themselves because words and photos don’t do it justice. Secondly, we are not part of a chain or big corporation. Mirbeau is a family-managed company where the owners visit regularly and know our names.
Do you have any personal favorite things about working at Mirbeau?
I get to work in a beautiful setting close to home. I get to sample great food (especially dessert), assist with interior design, spend time in beautiful spaces, and socialize as part of my job. As someone who loves to travel, I get to impact the guest experience. I really enjoy the Mirbeau staff, which is good because I often feel like I spend more time with them than my own family. We have fun and a good sense of humor, which I think is necessary working in hospitality.
Anything new and exciting on the horizon for 2018?
We are continuously improving both the look of Mirbeau and the level of service.
In the next year, we will be expanding Spa Mirbeau, adding an event venue on Monet Lawn by our gardens and continuing to offer wine dinners, classes and holiday dining. At the end of 2017, Mirbeau aligned with charitable organizations that support women recovering from illness or other life-altering issues. This philanthropic initiative, Mirbeau Cares, will be expanding. I’m proud of all the accomplishments of our staff, and look forward to what’s to come in 2018.
35 Landmark Drive, Plymouth • 877-MIRBEAU